Shipping policy

Last Updated: December 2025

Thank you for shopping at zbglassart.com. Below you can find detailed information about our processing and shipping procedures.

1. Processing Time (Production Time)

Most of our items are made-to-order.
Processing time varies depending on the product type.

Processing time does not include weekends or holidays.

If additional time is needed for production, we will notify you by email.

Shipping time begins after your order has been produced and handed to the carrier.

Estimated shipping times:

These are estimates only. Actual delivery times may vary depending on the carrier and the destination.

Shipping rates are calculated at checkout based on:

Some items may have separate or higher shipping costs due to fragility and packaging requirements.

Once your order ships, you will receive a confirmation email containing:

Please allow up to 24–48 hours for tracking information to update.

Once an order is marked Delivered by the carrier, we are unable to replace or refund it.

We are not responsible for:

If your package is lost in transit, contact us and we will assist you in filing a claim with the carrier.

Customers are responsible for entering a correct and complete shipping address.

If an order is returned to us due to an incorrect address:

If your item arrives damaged, contact us within 48 hours of delivery.

You must include:

We will review the case and offer a replacement or refund if eligible.

International orders may be subject to customs fees, duties, or taxes.

Customs delays may affect delivery times.

For any shipping-related questions, please contact:

Email: info@zbglassart.com